Returns policy


Please follow these simple steps if you wish to return your online purchase:

- Let us know that you wish to return an item by emailing us at hello@residentstore.co.uk within 14 days of delivery

- Send the item back to us within 14 days of notifying us of your intention to return – we recommend sending your item recorded delivery just in case anything goes missing

- On receipt of the item, we will process your full refund. Please note that returns are at your own cost.

Please note: Unless faulty, we are unable to accept returns of perishable items, earrings (for hygiene reasons), personal items sold with a hygiene seal where that seal has been broken, perfumes and toiletries, underwear, swimwear, products made to order, or any item that has been used, returned without packaging or in an unsaleable condition.

Customers outside of the UK: Please ensure you clearly mark 'returned goods- no commercial value' on the parcel, as failing to do so may result in your parcel incurring import charges or being returned to you.

Questions?
For more information, please contact us on hello@residentstore.co.uk

Bought in-store?

If your purchase was made in our store, goods can be exchanged or refunded within 28 days of purchase. As above, please note we are unable to accept returns of perishable items, earrings (for hygiene reasons), personal items sold with a hygiene seal where that seal has been broken, perfumes and toiletries, underwear, swimwear, products made to order, or any item that has been used, returned without packaging or in an unsaleable condition. Please note that sale items are not eligible for a refund, but a credit note or exchange may be issued.