Returns policy


If you change your mind about your purchase, please return the unused goods to us within 14 days (at your own cost) and we will offer you an exchange or a full refund. This does not affect your usual consumer rights, including your right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

We strongly recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you. We do not offer refunds or exchanges on light bulbs.

To request a refund, please email us on: hello@residentstore.co.uk